Service Delivery / Change Manager

Seller Name:

Nejedly Bronislav

Industry Expertise:

Industry Expertise Options:

[{"label":"Adobe","value":"Adobe"},{"label":"Amazon Web Services (AWS)","value":"Amazon Web Services (AWS)"},{"label":"Arista Networks","value":"Arista Networks"},{"label":"Atlassian","value":"Atlassian"},{"label":"Box","value":"Box"},{"label":"Broadcom","value":"Broadcom"},{"label":"Check Point Software","value":"Check Point Software"},{"label":"Cisco","value":"Cisco"},{"label":"Citrix Systems","value":"Citrix Systems"},{"label":"Dell Technologies","value":"Dell Technologies"},{"label":"DocuSign","value":"DocuSign"},{"label":"Elastic NV","value":"Elastic NV"},{"label":"Epic Systems","value":"Epic Systems"},{"label":"F5 Networks","value":"F5 Networks"},{"label":"Fortinet","value":"Fortinet"},{"label":"Google","value":"Google"},{"label":"HP (Hewlett-Packard)","value":"HP (Hewlett-Packard)"},{"label":"HubSpot","value":"HubSpot"},{"label":"IBM","value":"IBM"},{"label":"Informatica","value":"Informatica"},{"label":"Intuit","value":"Intuit"},{"label":"Juniper Networks","value":"Juniper Networks"},{"label":"Micro Focus","value":"Micro Focus"},{"label":"MongoDB","value":"MongoDB"},{"label":"MuleSoft","value":"MuleSoft"},{"label":"NetApp","value":"NetApp"},{"label":"New Relic","value":"New Relic"},{"label":"OpenText","value":"OpenText"},{"label":"Oracle","value":"Oracle"},{"label":"Palo Alto Networks","value":"Palo Alto Networks"},{"label":"Progress Software","value":"Progress Software"},{"label":"Qualys","value":"Qualys"},{"label":"Red Hat","value":"Red Hat"},{"label":"Salesforce","value":"Salesforce"},{"label":"SAP","value":"SAP"},{"label":"SAS Institute","value":"SAS Institute"},{"label":"ServiceNow","value":"ServiceNow"},{"label":"Shopify","value":"Shopify"},{"label":"Snowflake","value":"Snowflake"},{"label":"SolarWinds","value":"SolarWinds"},{"label":"Splunk","value":"Splunk"},{"label":"Square (Block, Inc.)","value":"Square (Block, Inc.)"},{"label":"Symantec","value":"Symantec"},{"label":"Tableau Software","value":"Tableau Software"},{"label":"Trend Micro","value":"Trend Micro"},{"label":"VMware","value":"VMware"},{"label":"Workday","value":"Workday"},{"label":"Zoom Video Communications","value":"Zoom Video Communications"},{"label":"Zuora","value":"Zuora"}]

Product name:

Service Delivery / Change Manager

Country:

Czech Republic

Description:

I have got 10 years’ experience in IBM. During the last 2 years I am working as Service Delivery Manager for large customer. I am in daily contact with customer.
 
Solving ongoing issues, planning future actions, leading meetings with customer and 3rd party providers.
 
High focus on the financial status, monthly forecasts, monthly actual status, investigation of discrepancies.
 
Prior this role I worked as:
 
 
Change Manager for large bank. Taking care about all changes in the environment, checking the policies and preventing any kind of failures caused by poor or non-sufficient information for technical or delivery teams.
 
 
 
Zseries Mainframe operator 3shift model (doing daily task), Shift Leader (taking care about the shift attendance, work-balance distribution, communication with other ShiftLeaders and the management) and finally Stand in Team leader for 40 peoples covering full TL task in case of absence.
 
 
Key Skills
 
 
ITIL V3 certification
 
 
 
Negotiation
 
 
 
Customer related communication
 
 
 
Mitigation of incidents
 
 
 
Technical background
 
 
 
Good overview in networking
 
 
 
Calm and aim for strategic thinking
 

Short description:

Language Seniority:

[{"language":"Czech","seniority":"Native or bilingual proficiency"},{"language":"English","seniority":"Professional working proficiency"},{"language":"Slovak","seniority":"Professional working proficiency"}]

Skill Seniority:

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