IT Service Management, Major Incident & Problem Management Consultant
• An accomplished IT service management professional with a proven technological environment track record, major incident and problem management SME, strong stakeholder management and impact assessment for business escalation, setting of realistic expectations around major incident resolution and problem management practice.
• Cloud solution Data Centre transition project experience has proved a fundamental mind-set change and not just a technological one. I have extensive service delivery experience and understanding of this transformation for the largest and latest cloud infrastructure architecture.
• Ability to define, prioritise, realise ‘quick wins’ with incident scenarios, excellent report writing, communication, team working skills.
• Written implementation of Incident and Problem Management ITIL processes and procedures. Analyse, documentation, statistical reporting, post incident wash up and reports with good attention to detail.
• Management and delegation of workload in the UK and outsourced global teams up to service resolution or fix.
• A versatile, proactive, pragmatic, innovative and driven individual with the expected flexibility, reliability and an all-round good team member including dynamic attributes and integrity.
• Assess, control and manage incident and problem risks, prepares mitigation and contingency with the ability to absorb, interpret and apply technical information for the various stakeholders in a timely manner.
• Strong knowledge of ITSM systems - Service Now, Remedy ITSM, Assyst and MS Office software systems.
• Implementation and submission of emergency and urgent change management CAB request meetings. KPI departmental statistic publishing.
• ITIL Service Management Foundation V.3, ITIL Service Desk and Incident Management Practitioner qualifications.
• An accomplished IT service management professional with a proven technological environment track record, major incident and problem management SME, strong stakeholder management and impact assessment for business escalation, setting of realistic expectations around major incident resolution and problem management practice.
• Cloud solution Data Centre transition project experience has proved a fundamental mind-set change and not just a technological one. I have extensive service delivery experience and understanding of this transformation for the largest and latest cloud infrastructure architecture.
• Ability to define, prioritise, realise ‘quick wins’ with incident scenarios, excellent report writing, communication, team working skills.
• Written implementation of Incident and Problem Management ITIL processes and procedures. Analyse, documentation, statistical reporting, post incident wash up and reports with good attention to detail.
• Management and delegation of workload in the UK and outsourced global teams up to service resolution or fix.
• A versatile, proactive, pragmatic, innovative and driven individual with the expected flexibility, reliability and an all-round good team member including dynamic attributes and integrity.
• Assess, control and manage incident and problem risks, prepares mitigation and contingency with the ability to absorb, interpret and apply technical information for the various stakeholders in a timely manner.
• Strong knowledge of ITSM systems - Service Now, Remedy ITSM, Assyst and MS Office software systems.
• Implementation and submission of emergency and urgent change management CAB request meetings. KPI departmental statistic publishing.
• ITIL Service Management Foundation V.3, ITIL Service Desk and Incident Management Practitioner qualifications.
| Language Seniority | [{"language":"English","seniority":"Native or bilingual proficiency"}] |
|---|---|
| Country | UK (United Kingdom) |
| Location | UK (United Kingdom) |
