Industry Expertise Options:
[{"label":"Adobe","value":"Adobe"},{"label":"Amazon Web Services (AWS)","value":"Amazon Web Services (AWS)"},{"label":"Apple","value":"Apple"},{"label":"Archibus","value":"Archibus"},{"label":"Arista Networks","value":"Arista Networks"},{"label":"Atlassian","value":"Atlassian"},{"label":"BMC","value":"BMC"},{"label":"Box","value":"Box"},{"label":"Broadcom","value":"Broadcom"},{"label":"CA","value":"CA"},{"label":"Check Point Software","value":"Check Point Software"},{"label":"Cisco","value":"Cisco"},{"label":"Citrix Systems","value":"Citrix Systems"},{"label":"Dell","value":"Dell"},{"label":"Dell Technologies","value":"Dell Technologies"},{"label":"DocuSign","value":"DocuSign"},{"label":"Dorado","value":"Dorado"},{"label":"Elastic NV","value":"Elastic NV"},{"label":"EMC","value":"EMC"},{"label":"Epic Systems","value":"Epic Systems"},{"label":"F5 Networks","value":"F5 Networks"},{"label":"ForgeRock","value":"ForgeRock"},{"label":"Fortinet","value":"Fortinet"},{"label":"Google","value":"Google"},{"label":"HP","value":"HP"},{"label":"HP (Hewlett-Packard)","value":"HP (Hewlett-Packard)"},{"label":"HubSpot","value":"HubSpot"},{"label":"IBM","value":"IBM"},{"label":"Informatica","value":"Informatica"},{"label":"InfoVista","value":"InfoVista"},{"label":"Intuit","value":"Intuit"},{"label":"Juniper Networks","value":"Juniper Networks"},{"label":"Micro Focus","value":"Micro Focus"},{"label":"Microsoft","value":"Microsoft"},{"label":"MongoDB","value":"MongoDB"},{"label":"MuleSoft","value":"MuleSoft"},{"label":"NetApp","value":"NetApp"},{"label":"New Relic","value":"New Relic"},{"label":"OpenSource","value":"OpenSource"},{"label":"OpenText","value":"OpenText"},{"label":"Oracle","value":"Oracle"},{"label":"Others","value":"Others"},{"label":"Palo Alto Networks","value":"Palo Alto Networks"},{"label":"Planon","value":"Planon"},{"label":"Progress Software","value":"Progress Software"},{"label":"Qualys","value":"Qualys"},{"label":"Red Hat","value":"Red Hat"},{"label":"Salesforce","value":"Salesforce"},{"label":"SAP","value":"SAP"},{"label":"SAS Institute","value":"SAS Institute"},{"label":"Serena","value":"Serena"},{"label":"ServiceNow","value":"ServiceNow"},{"label":"Shopify","value":"Shopify"},{"label":"Snowflake","value":"Snowflake"},{"label":"SolarWinds","value":"SolarWinds"},{"label":"Splunk","value":"Splunk"},{"label":"Square (Block, Inc.)","value":"Square (Block, Inc.)"},{"label":"Symantec","value":"Symantec"},{"label":"Tableau Software","value":"Tableau Software"},{"label":"Teradata","value":"Teradata"},{"label":"Trend Micro","value":"Trend Micro"},{"label":"VMware","value":"VMware"},{"label":"Workday","value":"Workday"},{"label":"Zoom Video Communications","value":"Zoom Video Communications"},{"label":"Zuora","value":"Zuora"}]
Description:
I am a highly experienced IT Service Management Consultant with over 25 years of consultancy and senior IT management experience.
The following are all roles that I undertake as an IT Service Management Consultant
- ITIL Consultant
- (ITIL) Process Designer
- Continual Service Improvement Consultant
- Service Designer
- SIAM Consultant
- ISO20000 Consultant
- ServiceNow implementation Consultant
My core skills include:
- ITIL
- ISO20000
- COBIT
- SIAM
- TIPA
- BPMN
- ServiceNow
- Balanced Scorecards
- Lean Six Sigma
My areas of particular expertise include:
Process Design & Process improvement (ITIL)
Undertaking IT operational process and ITIL conformance assessments
Designing and implementing ITIL (and ISO20000) aligned operational processes
Developing and implementing effective Process Assessment (governance) Models
ISO20000
Helping IT organisations to achieve ISO20000 certification (including undertaking ISO20000 audits and gap assessments)
Service Design & SIAM
Designing high performance end to end operational Service models (including processes, supporting organisational structure, resource models).
Helping organisations to build a Service Integration and Management (SIAM) operating model in order to enable the transition from a traditional single supplier to a multi-sourced / service tower based approach.
Service NowImprovement / Transformation
Helping organisations to implement a ServiceNow solution.
Designing processes for a ServiceNow solution.
Service Improvement / Transformation
Developing Balanced Scorecards for IT support environments
Designing user focused Key Performance and General Performance Indicators for IT support environments
Undertaking ‘As Is’ modeling of the current support model
Developing IT Service Catalogues, Service & Operational Level Agreements
Designing and implementing effective Problem Management processes
Developing IT Service Catalogues, Service & Operational Level Agreements
Designing and implementing effective Problem Management processes
