Freelance IT Service Management and Consultant

Seller Name:

Fraser Charles

Industry Expertise:

Industry Expertise Options:

[{"label":"Adobe","value":"Adobe"},{"label":"Amazon Web Services (AWS)","value":"Amazon Web Services (AWS)"},{"label":"Arista Networks","value":"Arista Networks"},{"label":"Atlassian","value":"Atlassian"},{"label":"Box","value":"Box"},{"label":"Broadcom","value":"Broadcom"},{"label":"Check Point Software","value":"Check Point Software"},{"label":"Cisco","value":"Cisco"},{"label":"Citrix Systems","value":"Citrix Systems"},{"label":"Dell Technologies","value":"Dell Technologies"},{"label":"DocuSign","value":"DocuSign"},{"label":"Elastic NV","value":"Elastic NV"},{"label":"Epic Systems","value":"Epic Systems"},{"label":"F5 Networks","value":"F5 Networks"},{"label":"Fortinet","value":"Fortinet"},{"label":"Google","value":"Google"},{"label":"HP (Hewlett-Packard)","value":"HP (Hewlett-Packard)"},{"label":"HubSpot","value":"HubSpot"},{"label":"IBM","value":"IBM"},{"label":"Informatica","value":"Informatica"},{"label":"Intuit","value":"Intuit"},{"label":"Juniper Networks","value":"Juniper Networks"},{"label":"Micro Focus","value":"Micro Focus"},{"label":"MongoDB","value":"MongoDB"},{"label":"MuleSoft","value":"MuleSoft"},{"label":"NetApp","value":"NetApp"},{"label":"New Relic","value":"New Relic"},{"label":"OpenText","value":"OpenText"},{"label":"Oracle","value":"Oracle"},{"label":"Palo Alto Networks","value":"Palo Alto Networks"},{"label":"Progress Software","value":"Progress Software"},{"label":"Qualys","value":"Qualys"},{"label":"Red Hat","value":"Red Hat"},{"label":"Salesforce","value":"Salesforce"},{"label":"SAP","value":"SAP"},{"label":"SAS Institute","value":"SAS Institute"},{"label":"ServiceNow","value":"ServiceNow"},{"label":"Shopify","value":"Shopify"},{"label":"Snowflake","value":"Snowflake"},{"label":"SolarWinds","value":"SolarWinds"},{"label":"Splunk","value":"Splunk"},{"label":"Square (Block, Inc.)","value":"Square (Block, Inc.)"},{"label":"Symantec","value":"Symantec"},{"label":"Tableau Software","value":"Tableau Software"},{"label":"Trend Micro","value":"Trend Micro"},{"label":"VMware","value":"VMware"},{"label":"Workday","value":"Workday"},{"label":"Zoom Video Communications","value":"Zoom Video Communications"},{"label":"Zuora","value":"Zuora"}]

Product name:

Freelance IT Service Management and Consultant

Country:

Description:

I am a highly experienced IT Service Management Consultant with over 25 years of consultancy and senior IT management experience.

The following are all roles that I undertake as an IT Service Management Consultant
 
 
ITIL Consultant
 
(ITIL) Process Designer
 
Continual Service Improvement Consultant
 
Service Designer
 
SIAM Consultant
 
ISO20000 Consultant
 
ServiceNow implementation Consultant
 
 
My core skills include:
 
 
ITIL
 
ISO20000
 
COBIT
 
SIAM
 
TIPA
 
BPMN
 
ServiceNow
 
Balanced Scorecards
 
Lean Six Sigma
 
 
 
 
My areas of particular expertise include:

 
Process Design & Process improvement (ITIL)
 
Undertaking IT operational process and ITIL conformance assessments
 
Designing and implementing ITIL (and ISO20000) aligned operational processes
 
Developing and implementing effective Process Assessment (governance) Models
 
 
 
ISO20000
 
Helping IT organisations to achieve ISO20000 certification (including undertaking ISO20000 audits and gap assessments)
 
 
 
Service Design & SIAM
 
Designing high performance end to end operational Service models (including processes, supporting organisational structure, resource models).
 
Helping organisations to build a Service Integration and Management (SIAM) operating model in order to enable the transition from a traditional single supplier to a multi-sourced / service tower based approach.
 

Service NowImprovement / Transformation
 
Helping organisations to implement a ServiceNow solution.
 
Designing processes for a ServiceNow solution.
 

Service Improvement / Transformation
 
Developing Balanced Scorecards for IT support environments
 
Designing user focused Key Performance and General Performance Indicators for IT support environments
 
Undertaking ‘As Is’ modeling of the current support model
 
Developing IT Service Catalogues, Service & Operational Level Agreements
 
Designing and implementing effective Problem Management processes
 
Developing IT Service Catalogues, Service & Operational Level Agreements
 
Designing and implementing effective Problem Management processes

Short description:

Language Seniority:

[{"language":"English","seniority":"Native or bilingual proficiency"}]

Skill Seniority:

[{"skill":"Virtualization","seniority":"Senior"}]