{"title":"ITIL® 4 Foundation ","shortDescription":"<strong>ITIL® je nejznámější soubor osvědčených postupů pro implementaci IT Service Managementu na světě</strong>. ITIL® verze 4 zavádí IT Service Management optikou systému hodnoty služeb (Service Value System, SVS), který poskytuje ucelený komplexní pohled na to, jak úspěšně přispívat k hodnotě podniku, a také jak využívat koncepty modelů, jako jsou Lean IT, Agile, DevOps a řízení organizačních změn. Tento základní kurz vás zasvětí do hlavních principů, dimenzí a postupů ITIL® 4. Za tento kurz získáte 14 PDU.","description":"<h2>Master ITIL® 4: Your Path to Service Management Excellence</h2>\n\n<p>Unlock the potential of IT service management with our comprehensive ITIL® 4 Foundation course. Designed to equip you with essential skills and knowledge, this course lays the groundwork for a successful career in IT service management.</p>\n\n<ul>\n <li><strong>Target Audience:</strong> IT professionals, service managers, and individuals aspiring to enhance their service management skills.</li>\n <li><strong>Course Duration:</strong> 2 days.</li>\n <li><strong>Course Format:</strong> Online.</li>\n <li><strong>Certification:</strong> Yes, participants will receive a certification upon completion.</li>\n</ul>\n\n<h3>Detailed Course Description:</h3>\n<ul>\n <li><strong>Skills Gained:</strong> \n - Understanding of the ITIL® Framework \n - Knowledge of the key principles and practices of ITIL® \n - Ability to implement the ITIL® Service Value System\n </li>\n <li><strong>Course Outline:</strong>\n <ul>\n <li>Overview of ITIL® 4</li>\n <li>The ITIL® Framework</li>\n <li>The ITIL® Guiding Principles</li>\n <li>The ITIL® Service Value System (SVS)</li>\n <li>Key ITIL® Practices</li>\n <li>Other ITIL® Practices</li>\n </ul>\n </li>\n <li><strong>Bonuses:</strong> \n - Access to exclusive study materials \n - Online consultations with expert lecturers from ICT Pro\n </li>\n</ul>\n\n<p>Don't miss the chance to enhance your expertise! Enroll now to secure your spot in our upcoming sessions on June 18-19 and August 11-12, 2025. Join us in transforming your service management skills and elevating your career!</p>","rating":0,"reviewCount":0,"reviews":[]}