{"title":"Digitalizace Managementu IT služeb s ITIL® 4","shortDescription":"Kurz Digitalizace managementu IT služeb s ITIL® 4 poskytuje úvod do moderního řízení IT služeb se zvláštním zaměřením na digitalizaci a optimalizaci procesů za využití digitálních nástrojů jako je ITIL® Maturity Model a ChatGPT. ITIL® 4, což je nejnovější iterace frameworku ITIL®, přináší nové principy a praktiky, které jsou přizpůsobené současným digitálním a technologicky orientovaným pracovním prostředím. \n \nKurz je veden v českém jazyce, ale <strong>všechny poskytnuté učební materiály a certifikační zkouška jsou v anglickém jazyce</strong>.","description":"<h2>Master IT Service Management with ITIL® 4</h2>\n\n<p>Unlock the potential of IT service management with our comprehensive ITIL® 4 course. Tailored for professionals seeking to enhance their understanding and application of service management principles, this course delivers essential knowledge that drives digital transformation and value creation in organizations.</p>\n\n<ul>\n <li><strong>Target Audience:</strong> IT professionals, service managers, and business leaders looking to improve service delivery and management practices.</li>\n <li><strong>Course Duration:</strong> 3 days</li>\n <li><strong>Course Format:</strong> Online</li>\n <li><strong>Certification:</strong> Yes</li>\n</ul>\n\n<h3>Detailed Course Description</h3>\n<ul>\n <li><strong>Skills Gained:</strong> \n <ul>\n <li>Understanding of the ITIL® 4 Service Value System (SVS)</li>\n <li>Ability to work with the ITIL® Maturity Model (ITIL® MM)</li>\n <li>Skills in managing services through four dimensions</li>\n <li>Key principles of continuous improvement</li>\n <li>Proficiency in IT service management practices</li>\n </ul>\n </li>\n <li><strong>Course Outline:</strong>\n <ul>\n <li>Introduction to ITIL® 4 and Digital Transformation</li>\n <li>Comprehensive overview of the Service Value System (SVS)</li>\n <li>Hands-on sessions with the ITIL® Maturity Model (ITIL® MM)</li>\n <li>Managing services through the four dimensions</li>\n <li>Core principles of continual improvement</li>\n <li>IT service management procedures and techniques</li>\n </ul>\n </li>\n <li><strong>Bonuses:</strong> Customized learning materials and consultation with industry experts from ICT Pro.</li>\n</ul>\n\n<p>Don't miss the chance to elevate your IT service management skills. Enroll today to secure your spot in our upcoming sessions on <strong>June 18-20, 2025</strong> and <strong>August 11-13, 2025</strong>! Transform your career with ITIL® 4 expertise today!</p>","rating":0,"reviewCount":0,"reviews":[]}