Industry Expertise Options:
[{"label":"Adobe","value":"Adobe"},{"label":"Amazon Web Services (AWS)","value":"Amazon Web Services (AWS)"},{"label":"Arista Networks","value":"Arista Networks"},{"label":"Atlassian","value":"Atlassian"},{"label":"Box","value":"Box"},{"label":"Broadcom","value":"Broadcom"},{"label":"Check Point Software","value":"Check Point Software"},{"label":"Cisco","value":"Cisco"},{"label":"Citrix Systems","value":"Citrix Systems"},{"label":"Dell Technologies","value":"Dell Technologies"},{"label":"DocuSign","value":"DocuSign"},{"label":"Elastic NV","value":"Elastic NV"},{"label":"Epic Systems","value":"Epic Systems"},{"label":"F5 Networks","value":"F5 Networks"},{"label":"Fortinet","value":"Fortinet"},{"label":"Google","value":"Google"},{"label":"HP (Hewlett-Packard)","value":"HP (Hewlett-Packard)"},{"label":"HubSpot","value":"HubSpot"},{"label":"IBM","value":"IBM"},{"label":"Informatica","value":"Informatica"},{"label":"Intuit","value":"Intuit"},{"label":"Juniper Networks","value":"Juniper Networks"},{"label":"Micro Focus","value":"Micro Focus"},{"label":"MongoDB","value":"MongoDB"},{"label":"MuleSoft","value":"MuleSoft"},{"label":"NetApp","value":"NetApp"},{"label":"New Relic","value":"New Relic"},{"label":"OpenText","value":"OpenText"},{"label":"Oracle","value":"Oracle"},{"label":"Palo Alto Networks","value":"Palo Alto Networks"},{"label":"Progress Software","value":"Progress Software"},{"label":"Qualys","value":"Qualys"},{"label":"Red Hat","value":"Red Hat"},{"label":"Salesforce","value":"Salesforce"},{"label":"SAP","value":"SAP"},{"label":"SAS Institute","value":"SAS Institute"},{"label":"ServiceNow","value":"ServiceNow"},{"label":"Shopify","value":"Shopify"},{"label":"Snowflake","value":"Snowflake"},{"label":"SolarWinds","value":"SolarWinds"},{"label":"Splunk","value":"Splunk"},{"label":"Square (Block, Inc.)","value":"Square (Block, Inc.)"},{"label":"Symantec","value":"Symantec"},{"label":"Tableau Software","value":"Tableau Software"},{"label":"Trend Micro","value":"Trend Micro"},{"label":"VMware","value":"VMware"},{"label":"Workday","value":"Workday"},{"label":"Zoom Video Communications","value":"Zoom Video Communications"},{"label":"Zuora","value":"Zuora"}]
Description:
7+ years of varied and rich experience in fault alarm management for Telecom Service Assurance Solutions - design, implementation, and customization using IBM Tivoli suite of products: Netcool OMNIbus (Object Server, Probes, Gateways), Webtop/GUI, Netcool Impact, TIP, Jazz, TNSQM, ITM, ISM, ITNM.
Successful integration of various SLM Tools/Applications/devices like ITM, TNSQM, PATROL, SAN devices, Cisco and Brocade switches etc) with Netcool for real-time, centralized monitoring of fault alarms related to complex IT domains of client.
Exploring all facets of Netcool focused on finding effective solutions for client’s IT infrastructure/resource availability, and implementing service improvement solutions that increased productivity and help client to run their services smoothly.
Excellent understanding of the business requirements and strong exposure in Fault Management solution design and development for IBM Tivoli Netcool products.
Extensive experience in client interfacing (worked at client locations in UK, Germany, and India) and in dealing with multiple stakeholders from the customer organization.
Liaising with multiple stake-holders (equipment vendors, network engineering teams and operational teams) to understand new requirement, providing an optimal solution based upon the customer requirements.
Conducting knowledge transfer sessions.
Adept in handling challenges efficiently in a very systematic way. Demonstrated success in end-to-end process management and ensuring effective management of various resources to meet project specifications and agreed SLA.
IBM Tivoli Netcool/OMNIbus V7.4 Implementation certified
IBM Tivoli Netcool/OMNIbus 7.3 Implementation certified
IBM Tivoli Netcool/Impact V6.1 Implementation certified
ITIL V3.0 Foundation certified
