Senior Business Process Improvement Manager
Summary Work experience
Over 25 years international working experience in the following areas:
· Project Quality Manager with ICE Silver certification in Pharma IGM GxP Projects . (including GAAP , GAMP, V model and SDLC )
· Business Excellence Leader (Lean Six Sigma) in Automotive, Finance, IT, Production, Telecommunications, Pharmaceuticals and FMCG.
· Transformation of company’s processes according to customers’ requirements, managing various global projects with direct impact on P&L
· Leadership of Business Project Management Office (over 100 project leaders)
· Crisis Management and Business Continuity Plan introduction to several companies
· Turnkey Telecom Projects execution including Mobile Network Backbone Microwave and solar power systems; Testing and Validating Computer Systems (CSV) and integrating into live network
· Setup and management of local regional offices in several countries on different projects
Key PERSONAL VALUES AND Skills
Integrity • Always focused on the customer • Excellent business acumen combining strong operating process skills with entrepreneurial mind-set • Strong people leadership able to energize and inspire teams around a clear, simple and exciting vision • Smart strategic and analytical problem solving skills • Global player who enjoys leading change.
Fluent in Dutch, English, German, Basic Czech and improving
PROFESSIONAL EXPERIENCE – TOTAL QUALITY MANAGEMENT
June 2008 until present B4Q consultancy Mnisek pod Brdy, CR
Senior Advisor for Quality Assurance and Processes
PROJECTS:
03/2016 till now Partner KVALITO Consulting Group
responsible for the Czech market. Setting up the KVALITO cloud office and place KVALITO Consults to the clients.
01/2015 till 09/2015 Nestlé S.R.O
Lean advisor
Setting up and align Lean Initiatives in the Czech and Slovak Market of Nestle s.r.o
Design and implemented a Yearly Lean communication plan with Internal Communication.
Optimized to Lean all HR processes including design implementation and testing HR software to be ready for H2R project.
Designed and customer made simplified Lean tools and method to be used by all Nestlé S.r.o. employees including workshops and OJT.
Updated on Mancom meetings the status of the Lean Initiatives.
Worked close with BEM to understand the market needs and optimized OMP into digital form.
Worked closely with the Zone Lean Leader including monthly status and rollout plan.
03/2014 till 07/2014 NNIT
Senior Quality specialist
n Customer complaint process improvement, automation of the monthly reporting tools and new employees’ induction - training materials & documentation, Health & Safety trainings. Validating the processes checking compliance of the company status like GXP CSV, Data storage
05/2013 till 12/2013 Novartis
ICE silver certified Project Quality Manager (GXP CSV included)
n In IGM document Record and Training Management Project. This project ensured centralization of all records and documentation and is ready for the future Data handover from suppliers to Novartis. Saving costs estimated 2 MM EUR per year, work closely with ITIL specialist to get all functions specifications right.
2/2011 – ongoing Photographer on customer request
n specializing in nature, portrait and per specific demands
10/2010 - 1/2011 Carrier a United Technologies Company EMEA
Director, Quality & ACE, CCR EMEA
n Responsible for all processes related to continuous improvement in industrial performance of all plants in Europe, for ACE (Carrier quality Program like ICI) acceleration strategy and initiatives. All locations audited, reality was different the management expected, (No KPI’s defined, no processes were followed up, no work instructions, no job descriptions were available throughout the 6 Locations in Europe); company decided not to proceed with my audit results and process improvement plan.
1/2010 - 5/2010 International School of Prague s.r.o. Prague, CR
Advisor HR processes
n Design and implementation of key HR processes. Inclusive on boarding process
n Setup of new HR department and alignment of all relevant processes including compliance (Labor Code).
n Job description templates, Training and Personal Development path processes and including database design were implemented, Recruitment/Resignation process designed. Saved on long term 2 - 3 million Euro’s, particularly in compliance area
n Designed Business continuity Plan including data storage , back up systems /Testing the IT processes (CSV) and proposed improvement plans
6/2008 - 3/2009 ETA a.s. Prague, CR
Advisor HR processes
n Audit, design and implementation of key HR processes including On Boarding process
n Internal ISO audit
PAST EMPLOYERS
2007 - 2008 GE Money Bank Prague, CR
Quality Assurance Manager in Business Project Management office
n Company-wide process optimization for all Project Managers (100) with simultaneous projects execution increase from 2 to 40 projects. Including project for ( computer validating system)
n Reporting weekly to Line manager about status of the projects and project teams
n Reporting monthly to the stakeholders about status of the projects and project teams
n Direct savings 4 MM EUR
2006 - 2007 SITRONICS TS Prague, CR
Process Improvement and Quality Manager
n Complete process portfolio definition and/or optimization for key customer with 100% success rate from Supplier audit results
2004 - 2006 Valeo Climate Control Prague, CR
Customer Quality & Project Quality Engineer
n At Valeo I was the Responsible for all customer requirements inclusive new projects change and enhancement for the production line of Mercedes VW and BMW. Including transfer of production from Germany to Rakovnik
Process Quality Auditor
2000 – 2003 O2 Munich, D
Process Manager & Technical Quality Manager
n responsible for ISO 900:1984 certification
1997 - 2000 KPN Telecom The Hague, NL
Manager Network analysis group
1989 – 1997 Motorola worldwide
Maintenance & Network Quality Manager (1996-97) Prague, CR
One of the first tasks was started up a new office with hiring 150 new employees. Responsible for the complete GSM Network including SOP rollout implementation integration. Direct Report the Regional CEO.
Lead a team of Operation and maintenance department
Implementation Manager (1995-96) Budapest, HU
One of the first tasks were started up a new office with hiring 400 new employees
Responsible for the Design and implementation of new product “Wireless Local Loop” (Fixed telephone base on mobile Knowhow) including rollout integration Direct Report the Regional CEO.
Lead team of designers (Israel), Testers (Germany) installation (Local and Germany)
Network Support Manager (1995) Vienna, AT
Responsible for the Optimization and fault finding GSM Network and computer system testing (CSV)
Consultancy and Supervision Network Manager (1991 – 1994) worldwide
Cellular Field Engineer (CSV) (1989 – 1991) Swindon, UK
1987 – 1989 NKF (Netherlands Cable Factory) Iraq
Technical Specialist designing Fibre optical network, implementing and testing (CSV) 8 mb/s and 32mb/s Optical Cable network in Iraq.
1984 – 1987 Merchant Navy worldwide
Senior Radio Officer
Responsible for communication between the ship and the Rest of the world.
Was a part of Germany senior management team, (the caption, First
Officer and me)
| Language Seniority | [{"language":"Dutch","seniority":"Native or bilingual proficiency"},{"language":"English","seniority":"Professional working proficiency"},{"language":"German","seniority":"Professional working proficiency"}] |
|---|---|
| Country | Czech Republic |
| Location | Czech Republic |
