ITSM/ ITIL Consultant

Seller Name:

Hans Pfeiffer Hernandez Peter

Industry Expertise:

Industry Expertise Options:

[{"label":"Adobe","value":"Adobe"},{"label":"Amazon Web Services (AWS)","value":"Amazon Web Services (AWS)"},{"label":"Arista Networks","value":"Arista Networks"},{"label":"Atlassian","value":"Atlassian"},{"label":"Box","value":"Box"},{"label":"Broadcom","value":"Broadcom"},{"label":"Check Point Software","value":"Check Point Software"},{"label":"Cisco","value":"Cisco"},{"label":"Citrix Systems","value":"Citrix Systems"},{"label":"Dell Technologies","value":"Dell Technologies"},{"label":"DocuSign","value":"DocuSign"},{"label":"Elastic NV","value":"Elastic NV"},{"label":"Epic Systems","value":"Epic Systems"},{"label":"F5 Networks","value":"F5 Networks"},{"label":"Fortinet","value":"Fortinet"},{"label":"Google","value":"Google"},{"label":"HP (Hewlett-Packard)","value":"HP (Hewlett-Packard)"},{"label":"HubSpot","value":"HubSpot"},{"label":"IBM","value":"IBM"},{"label":"Informatica","value":"Informatica"},{"label":"Intuit","value":"Intuit"},{"label":"Juniper Networks","value":"Juniper Networks"},{"label":"Micro Focus","value":"Micro Focus"},{"label":"MongoDB","value":"MongoDB"},{"label":"MuleSoft","value":"MuleSoft"},{"label":"NetApp","value":"NetApp"},{"label":"New Relic","value":"New Relic"},{"label":"OpenText","value":"OpenText"},{"label":"Oracle","value":"Oracle"},{"label":"Palo Alto Networks","value":"Palo Alto Networks"},{"label":"Progress Software","value":"Progress Software"},{"label":"Qualys","value":"Qualys"},{"label":"Red Hat","value":"Red Hat"},{"label":"Salesforce","value":"Salesforce"},{"label":"SAP","value":"SAP"},{"label":"SAS Institute","value":"SAS Institute"},{"label":"ServiceNow","value":"ServiceNow"},{"label":"Shopify","value":"Shopify"},{"label":"Snowflake","value":"Snowflake"},{"label":"SolarWinds","value":"SolarWinds"},{"label":"Splunk","value":"Splunk"},{"label":"Square (Block, Inc.)","value":"Square (Block, Inc.)"},{"label":"Symantec","value":"Symantec"},{"label":"Tableau Software","value":"Tableau Software"},{"label":"Trend Micro","value":"Trend Micro"},{"label":"VMware","value":"VMware"},{"label":"Workday","value":"Workday"},{"label":"Zoom Video Communications","value":"Zoom Video Communications"},{"label":"Zuora","value":"Zuora"}]

Product name:

ITSM/ ITIL Consultant

Country:

Germany

Description:

I'm an accomplished, multilingual Information Senior Technology Consultant with significant experience in the Software industry. In 2012 /2013 worked in Germany/Netherlands/France as Senior Consultant and Technical Solution Manager for CA Products. Background includes Software quality assurance and testing. Proven leadership capabilities, coordinating and managing IT projects. Skilled in technical evaluations and large size implementations, upgrades, technical support, project supervision, cost control and negotiations. More than 15 years of experience in IT (Sales, Technical, Marketing, Project Management). Speak English, German and Spanish fluently 

Specialties 

Wide international work experience (Large Retailers - United Nations – Reuters - Computer Associates) with multicultural teams & environments
International training: Europe (Germany)-North America (USA-Mexico) – South America (Venezuela-Brazil)
Infrastructure Management, Service Delivery, Project management, Market data support: more than 10 years of experience in all these areas .

MAJOR ACHIEVEMENTS 
 Analysis, plan, project, deploy and configure of a complete ITSM - CRM for an in house software solution called Common Reporter Format developed by United Nations Framework Convention on Climate Change. The Service Desk currently supports more than 400 scientists and experts worldwide.
Pre-Sales Support, installation and successful implementation of CA Technologies Automation Infrastructure products in different sectors such as Telecom, Retail, Banking, Insurance, Education, Manufacturing, Shipping companies in Germany and in Venezuela.
Best Installation Engineer at IT company - company expectations were exceed for that year.
Pre - Sales Support, installation and successful implementation of Thomson Reuters  products in different sectors such as Telecom, Banking, Insurance, Manufacturing, Brokerage firms, Stock Exchanges .
Strong experience in Project design, implementation of CA Technologies (former Computer Associates) corporate software (Network management systems, Security, Automation, Service Desks) and managing complex IT projects, since 1996
Worked as an IT Consultant at UNFCCC (United Nations) in Bonn Germany from 2003 to 2005 providing consultancy to the management in IS & Business continuity projects, Evaluating and  implementing Service Desks and “testing” a software application called Common Report Format (CRF) used by annex I parties to report Greenhouse Gas emissions.
More recent (2012) I was assigned as a product manager in Germany assigned to mayor German retailer with operations in Europe based in Neckarsulm and responsible for CA Technologies desktop management product support, installations, project management and updates for all Europe. In 2013 I worked in a mayor account in Lyon in a CA Technologies Cloud automation project implementation.  
In 2015 Worked as Technical Support Engineer from South America for Aurea Software providing support to companies in Europe it was a 100 % telecommute/remote job 

Work Experience

Service Delivery: More than 10 years of experience evaluating, integrating and implementing complex Service Desk (ITSM) using ITIL methodology (solutions to Government, United Nations and private companies- CA Unicenter Service Desk, IBM SCSD (Maximo), Open source solutions like OTRS ITSM ITIL based, among other solutions) CMDB Implementation & development (Using private software and open source solutions) 

Infrastructure Management: More than 10 years extensively in heterogeneous networks (Microsoft-Unix-Linux Enterprise IT management solutions like Computer Associates Unicenter with ALL options (Portal management Asset management, remote control, software delivery, agents for monitoring, performance management, trends and capacity planning) 

Project management: More than 8 years including design, RFPs and evaluations of bidders of Business Continuity Projects (Business impact analysis, Risk assessments, business continuity plan) 

Software Testing - QA: Hired by UNFCCC 2003 -2005 to test a software application (Common Reporter Format) to be delivered to more than 44 countries to report world greenhouse gas emissions. The software was developed by Astrosoft in Russia according to United Nations requirements and I was the main technical tester designing test cases, test scenarios, developing a laboratory with different configurations from the countries involved.  

Short description:

Language Seniority:

[{"language":"Dutch","seniority":"Elementary proficiency"},{"language":"English","seniority":"Professional working proficiency"},{"language":"French","seniority":"Elementary proficiency"},{"language":"German","seniority":"Professional working proficiency"},{"language":"Portuguese","seniority":"Elementary proficiency"},{"language":"Spanish","seniority":"Native or bilingual proficiency"}]

Skill Seniority:

[{"skill":"Access & User management","seniority":"Junior"},{"skill":"Business process analysis","seniority":"Middle"},{"skill":"Business process design & optimization","seniority":"Middle"},{"skill":"Cloud architecture & design","seniority":"Senior"},{"skill":"Cloud requirements analysis","seniority":"Senior"},{"skill":"HW architecture & design","seniority":"Senior"},{"skill":"Network Architecture & Design","seniority":"Senior"},{"skill":"Network Requirements Analysis","seniority":"Senior"},{"skill":"SW requirements analysis","seniority":"Senior"},{"skill":"UML process modelling","seniority":"Junior"},{"skill":"Business continuity","seniority":"Senior"},{"skill":"Business process management","seniority":"Middle"},{"skill":"Business security","seniority":"Senior"},{"skill":"CRM IT systems","seniority":"Senior"},{"skill":"Disaster Recovery ","seniority":"Senior"},{"skill":"IT Service Management","seniority":"Senior"},{"skill":"IT Security","seniority":"Senior"},{"skill":"Training - IT courses","seniority":"Senior"},{"skill":"Desktop","seniority":"Senior"},{"skill":"Network","seniority":"Senior"},{"skill":"Servers","seniority":"Senior"},{"skill":"SNMP","seniority":"Senior"},{"skill":"Storage","seniority":"Senior"},{"skill":"TCP/IP","seniority":"Senior"},{"skill":"Virtualization","seniority":"Senior"},{"skill":"Project Management practice","seniority":"Senior"},{"skill":"SCRUM","seniority":"Junior"},{"skill":"Eclipse","seniority":"Senior"},{"skill":"HTML","seniority":"Senior"},{"skill":"JavaEE","seniority":"Junior"},{"skill":"JavaScript","seniority":"Junior"},{"skill":"JSON","seniority":"Junior"},{"skill":"Microsoft .NET","seniority":"Junior"},{"skill":"ODBC","seniority":"Senior"},{"skill":"Perl","seniority":"Middle"},{"skill":"Python","seniority":"Junior"},{"skill":"Shell sripting (UNIX/ Linux)","seniority":"Senior"},{"skill":"SQL","seniority":"Senior"},{"skill":"Visual Basic (VBA)","seniority":"Middle"},{"skill":"XML","seniority":"Middle"},{"skill":"DB administration","seniority":"Senior"},{"skill":"Desktop OS administratiton","seniority":"Senior"},{"skill":"HW administratiton","seniority":"Senior"},{"skill":"IS administration","seniority":"Senior"},{"skill":"Networks Administration","seniority":"Senior"},{"skill":"Security administration","seniority":"Senior"},{"skill":"Server OS administration","seniority":"Senior"},{"skill":"SW administration","seniority":"Senior"}]